OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 99 comments received in the last 90 days.
08 July 2024
The whole experience was great, electronic documents so easy and we knew when the car was shipped, arrived etc so was always clear on where things had progressed.
02 July 2024
An excellent salesmen, professional yet personable
01 July 2024
I'm very happy with the experience I have received the initial purchase was straightforward the financing was easy and the final hand over was superb the car was perfect
01 July 2024
Loved the attention to detail and the fact I was made to feel special and that no question was to small to find an answer for.
30 June 2024
Competent sales team
30 June 2024
Ben was extremely helpful throughout the process.
30 June 2024
Outstanding services from the sales person Cassidy
30 June 2024
Fantastic service and overall experience. Nothing was too much trouble. Communication throughout was excellent and the handover of the new car was the best I have experienced. Cassidy Roberts was fantastic and is an asset to the BMW brand.
27 June 2024
The whole experience was perfect and everything was a easy process stress free and very well looked after
20 July 2024
The service team were very welcoming and the service was prompt with the vehicle returned to me looking 'as new'.
20 July 2024
Arden BMW went the extra mile in thoroughly cleaning my car inside and out.
19 July 2024
Friendly and efficient
18 July 2024
Very satisfied. The service was quick and smooth. The end result was beyond expectations. Steve Brand was very professional he knows his stuff inside out and it gives him a piece of mind. He is the best among many I have ever known.
17 July 2024
Excellent communication
16 July 2024
The whole experience was easy and simple. Great customer service.
16 July 2024
Friendly staff and good service
13 July 2024
Couldnt fault the experience at all
13 July 2024
Great service
12 July 2024
I was able to make the booking that was convenient for me. The service was completed in good time with the car washed and vacuumed ready for collection. The service staff were friendly, helpful and provided answers to my technical questions.
18 July 2024
Hand over was seamless and staff were outstanding.