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ABOUT Arden Tunbridge Wells

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was carried out on time and at the price indicated

Service

Very helpful

Service

Efficient service Great care is taken to implement social distancing and other safety measures.

Service

Booked in efficiently and work completed in less than estimated time

Service

Yes they were great I've been to bmw in Croydon and Eastbourne This was by far a better friendly service

Service

Paul Taylor is terrific. Nice chat very professional and effective.

Service

Helpful, friendly and polite. Kept me up to date with progress

Service

All work was carried out on time and at the quality you would expect.

Service

Everything went smoothly. Mechanic discussed the service with me.

Service

In difficult times the work gave complete satisfaction

Service

Everyone seems to know what thay are talking about. If someone does'nt know something, they find me someone who does know the answer to my query. The professionalism is outstanding.

Service

Very professional

Service

They were busy but still manège to complete in a reasonable time

Service

Very efficient, friendly and competent. Also reasonably priced.

Service

Friendly and helpful staff, work carried out on time.

Service

Some parts of the experince went well. Booking in and collection were fine and the people I spoke to were pleasant and helpful. I was advised of the likely cost of the repair and things were explained but the total time taken soured the whole thing

Service

Managed to get the car serviced and MOT during COVID lock down

Service

As far as I can tell the service carried out on my car was satisfactory

Service

Work started the day my car arrived at Arden TW and replacement parts ordered (I received a call to confirm). A further call next day to confirm parts had arrived and the car would be available to collect that afternoon. All completed under warranty.

Service

Very happy

Service

Obviously I am unhappy that I was sold a second hand car which appears to have a defect.

Service

no loan car and car not cleaned. both because of Arden takeover presumably!

Service

Main dealer never lets me down

Service

Great staff.

Service

Nadia worked after hours and on days off to keep us informed - excellent service on her part

Service

Due to Covid-19 the restrictions & The dealership being in a higher tier than my local area and all of that. But to be fair very helpful & very professional.

Sales

The experience was completely different to normal because of Covid restrictions, but the staff still did everything possible to ensure everything went smoothly

Sales

Very satisfied with the service provided within the BMW centre and an online when the centre closed due to government regs. I was kept up to date with all documentation which was dealt with very efficiently online. Click & Collect worked very well.

Sales

Being able to test drive the 8 series, along with being updated every step of the way

Sales

Great handover

Sales

Always helpful and resolve any issue