About Your Local BMW Retailer | Arden Tunbridge Wells

01892 483859

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

239 ratings and 121 comments received in the last 90 days.

06 September 2024

Good car buying experience which met the expectations set.

03 September 2024

I was kept informed re the progress of our car and also enjoyed excellent after sales service.

26 August 2024

Very satisfied with the purchase and delivered very quick

14 August 2024

Nadia is the Queen of BMW Tunbridge wells !

12 August 2024

Great communication, worked hard to find the right car

31 July 2024

Very good communication and will reply quickly, all went well from buying to collections of the car

31 July 2024

It's honestly the best experience I've had from a car company.

31 July 2024

Cassidy and the team at Tunbridge Wells were excellent. Responsive, informative, knowledgeable and easy to deal with

29 July 2024

Handover was late, car not valeted as it should have done. Original sales rep had left the company so wasn't as we expected. HOWEVER Chris Walford, Retail Manager, stepped up and sorted everything out. Great service and felt really looked after.

29 July 2024

Totally satisfied.

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27 July 2024

I had excellent service from Nadia Burton, my Sales contact, who could not have been more helpful. Unfortunately she was on holiday for the handover of my new car, But Sam Griffey proved to be an excellent substitute.

18 July 2024

Hand over was seamless and staff were outstanding.

08 July 2024

The whole experience was great, electronic documents so easy and we knew when the car was shipped, arrived etc so was always clear on where things had progressed.

02 July 2024

An excellent salesmen, professional yet personable

01 July 2024

I'm very happy with the experience I have received the initial purchase was straightforward the financing was easy and the final hand over was superb the car was perfect

01 July 2024

Loved the attention to detail and the fact I was made to feel special and that no question was to small to find an answer for.

30 June 2024

Competent sales team

30 June 2024

Fantastic service and overall experience. Nothing was too much trouble. Communication throughout was excellent and the handover of the new car was the best I have experienced. Cassidy Roberts was fantastic and is an asset to the BMW brand.

30 June 2024

Outstanding services from the sales person Cassidy

30 June 2024

Ben was extremely helpful throughout the process.

27 June 2024

The whole experience was perfect and everything was a easy process stress free and very well looked after

15 June 2024

Salesman Sam Griffey listened to our needs and adapted recommendations accordingly. Went the extra mile to call after hours and deliver missing items to our door on his day off!

08 September 2024

My experience at Arden Tunbridge Wells is always amazing.

06 September 2024

Good quality work in a speedy manner

06 September 2024

Excellent and friendly service

05 September 2024

It was easy and efficient

05 September 2024

Very good. Steve Booth is great

04 September 2024

Always consistent.

04 September 2024

Great service, people and environment

04 September 2024

As above overall very good but slightly let down by tyre wear warning messages not cleared as requested.

03 September 2024

The wait was in was well In excess of the quoted time

03 September 2024

All good service.

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02 September 2024

Exceptional and professional service from Steven Booth, Service Advisor, to sourcing and fitting new tyres on my car as a result of an MOT.

01 September 2024

No problems experienced

01 September 2024

Absolutely superb first class Customer Service on my recent visit from Stephen Brand and Cassidy Roberts. Also, the lovely lady who welcomed me on reception. The award for the best cleaned car goes to the Tunbridge Wells Dealership! ??????????

30 August 2024

Work carried out as arranged and at cost quoted. Car was booked in very quickly too.

30 August 2024

Everything done brilliantly and quickly!

30 August 2024

Superb customer service. Great customer hospitality. Good communication. Friendly service.

29 August 2024

All aspects met my expectations.

29 August 2024

Top draw services! Polite and happy to help with any enquiry

28 August 2024

It would be completley but you never know when you are going to get your car back

27 August 2024

Excellent service

26 August 2024

Completely satisfied.

25 August 2024

There were a couple of issue la with the car and Stephen came up with suggested approaches and arranged a loan car in the interim

22 August 2024

Great service and communication

22 August 2024

Nothing was too much trouble

20 August 2024

Very easy

16 August 2024

Nice place to sit and have a coffee whilst work was carried out in a timely manner. Staff were all friendly and professional.

16 August 2024

Helpful Service Advisor

15 August 2024

The work carried out seems to have resolved the issue for which I'm grateful but the cost was high.

15 August 2024

Extremely satisfied. Service agent Natasha Lamb kept me fully informed of progress to find the fault with my car ensuring I was looked after whilst I waited. Thanks too to Ben who diagnosed the problem and to Connor who carried out the repair.

11 August 2024

Everything went smoothly. Car was ready at the agreed time.

11 August 2024

The customer service was spot on

11 August 2024

Efficient, knowledgeable and friendly service.

10 August 2024

Everything done and at the time I requested

10 August 2024

Steve and his team were great and friendly

09 August 2024

All done efficiently and politely. Very helpful

09 August 2024

Polite , efficient , prompt service

09 August 2024

Steve was very helpful, got my car in fixed and as I said I had traveled quite far to get to Arden he managed to get my car in and out in good time for me to collect it at a good time. They cleaned my car in and out for free and pumped my tyres up!

08 August 2024

Peoples were polite and friends.

08 August 2024

Friendly staff, simple booking and drop off service. All work carried out without any issues

08 August 2024

Everything was completed as requested and quicker than anticipated.

07 August 2024

Work done whilst I waited in comfort with wi fi

05 August 2024

My car was ready on time, was freshly cleaned and vacuumed when I collected it and I felt it was driving well afterwards.

05 August 2024

Whenever I have visited Arden Tunbridge Wells I have always found all the staff very courteous and helpful, especially Steve Brand in the Service Department. He is very efficient in keeping me updated from start to finish.

05 August 2024

Excellent customer service!

02 August 2024

This score would have been lower if it hadn't been for Stephen's help.

02 August 2024

Again treared me so nicely

02 August 2024

All good and they clean the car

01 August 2024

Service manager on top form

01 August 2024

Steve who managed the overall work and has done for a number of years is always excellent keeping me updated and prviding that one-2-one service that has gone misisng in the last few years.

01 August 2024

The service levels we receive from Steve Brand are second to none. He's a credit to Arden.

31 July 2024

The high level of service as provided by Steven Brand. He called more than once to update me in regards to the issue that required attantion

30 July 2024

Listen while explaining issue and provide a timely resolution

29 July 2024

Valet was a welcome surprise

28 July 2024

Friendly and efficient

28 July 2024

The person who handled the service (steve?) was excellent and gave me great advice. The service was swiftly and efficiently done. Polite and professional. Will always look to come to arden as a result

28 July 2024

Done what they said they would do

27 July 2024

Oil service carried out but far too expensive

26 July 2024

Fast and friendly

26 July 2024

Great staff when i was there.

26 July 2024

Helpful and informative

26 July 2024

The staff were courtesy, and one member of staff from the parts department went out of his way to be helpful. He found and returned an item that had gone missing from my wife's X1 (the wrench piece that fits the wheel security bolt).

25 July 2024

My car was fixed earlier the planned and was handed back over to me cleaned in and out. Well impressed Car now drives prefect, the way she should.

23 July 2024

Always make you welcome and give a good service.

23 July 2024

as always very pleased with the service

23 July 2024

Friendly and knowledgable staff, communication was 1st class and my car was repaired as requested.

20 July 2024

Arden BMW went the extra mile in thoroughly cleaning my car inside and out.

20 July 2024

The service team were very welcoming and the service was prompt with the vehicle returned to me looking 'as new'.

19 July 2024

Friendly and efficient

18 July 2024

Very satisfied. The service was quick and smooth. The end result was beyond expectations. Steve Brand was very professional he knows his stuff inside out and it gives him a piece of mind. He is the best among many I have ever known.

17 July 2024

Excellent communication

16 July 2024

The whole experience was easy and simple. Great customer service.

16 July 2024

Friendly staff and good service

13 July 2024

Couldnt fault the experience at all

13 July 2024

Great service

12 July 2024

Nothing could have been better

12 July 2024

I was able to make the booking that was convenient for me. The service was completed in good time with the car washed and vacuumed ready for collection. The service staff were friendly, helpful and provided answers to my technical questions.

11 July 2024

Great service

11 July 2024

The customer service advisors at Tunbridge Wells BMW were all very helpful and efficient.

10 July 2024

I was impressed with the fact that a gentlemen from servicing came to show me how to open the car boot by waving my foot under. He was very patient and explained more about it.

09 July 2024

Their exceptional service and competitive pricing truly stand out.

06 July 2024

Job done

06 July 2024

No complaints with staff or service

05 July 2024

Molly set expectations very well and kept me up to date with progress. All work on the car appears to have been done to a high standard.

01 July 2024

Proper job done

29 June 2024

The job was carried out in the time allocated, I was treated extremely well by the service receptionist named Molly Who was both polite, professional and pleasant to deal with.

27 June 2024

Easy and straight forward

26 June 2024

Steve was helpful, thoughtful and did what he said he would do. I never felt abandoned or talked down to.

23 June 2024

Good communication, swift service, friendly and knowledgeable staff. Vehicle gleaming on collection.

23 June 2024

Excellent service

23 June 2024

Standard of service has always been extemely good.

22 June 2024

Very Helpful and friendly staff.

21 June 2024

All went well.

20 June 2024

All prompt, to time efficient and friendly

20 June 2024

Helpful and excellent workmanship

17 June 2024

The car was booked in for a 2 - 4 pm time slot. Delivered at 1.30 but not ready until nearly 5pm. Reception staff polite, but no explanation or apology for the lateness given

16 June 2024

The gentleman who looked after me was very polite and helpful .

14 June 2024

Great customer care.

14 June 2024

Very happy with the service I received

14 June 2024

All matters addressed in a timely manner

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