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ABOUT Arden Tunbridge Wells

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Really polite staff

Service

Work on the day took slightly longer than expected due to a shortage of technicians, however, was regularly updated on progress as I waited for work to be completed. Thanks to Steve Brand for his attention and help.

Service

Ease of parking at site. Courteous staff. Clear on cost of service.

Service

Steve Brand is awesome, a real credit to Arden

Service
Thank you for sharing your experience with us, much appreciated! Kind Regards

Helpful staff

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

Very helpful rep on the service desk managed get my car fixed ahead of schedule after it broke down. I needed it urgently to get back home in Scotland.

Service

It was made so easy by the staff.

Service

All went well.

Service

The service I received from Leon was excellent he arranged parts and repair swiftly whilst keeping me fully informed.

Service

Polite efficient service

Service

Friendly, knowledgable team

Service

Because I was fairly satisfied with the service I received.

Service

Excellent service,I have used bmw for many years, and have always been very happy with the service they provide

Service

I live in Hastings and prefer to wait for the service to be done. This I was able to do as the whole country comes out of pandemic restrictions. Keep up the standard of customer care and A1 servicing. I feel safe with your standard of service.

Service

Support for an established customer

Service

Polite and professional

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Jazz is fantastic and an ambassador for BMW and Arden. She is knowledgable and loves the brand.

Service

All done on time and efficiently

Service

because I was satisfied completely

Service

Brake fluid change only plus checkup -- within 2 hour time limit.

Service

Quality service , nice staff

Service

very efficient and well organised

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

My work was completed on time

Service

The mechanical service was good, but because of the pandemic, car was not valeted

Service

Jazz and Steve was helpful at the desk

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

Friendly staff and prompt and efficient service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

I cannot praise the service provided to me by Steven Booth more highly. He is a credit to your organisation and was extremely helpful at all times. A pleasure to work with,

Service

Easily booked in, and resolved my software issue first time. A very smooth and painless experience. A very friendly lady on main reception, and Service Reception staff gave good service by phone.

Service

First class from start to finish. Huge improvement from coopers days.

Service

Problem that I had was sorted out without major fuss.

Service

Again - it's down to an efficient booking system and Steve the service manager - he is excellent

Service

The organising and work was done really well by Greg Gonzalez and Steve Brand. Simple quick, great service!

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your visit by the team. We look forward to seeing you again soon. Kind regards,

Prompt at returning call to say car was ready.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

MOT was done - had a phone call from knowlegable staff member explaining that the issues were.

Service

No issues to complain about

Service

BMW centre is clean tidy modern and welcoming, parts helped me buy accessories for installation prior to collection that was seemless (not a great deal of accessories available for the z4 but I understand why)

Sales

Kept up to date by Cassidy and made sure it was smooth

Sales

Just a shame the car didn't have a reversing camera

Sales

Slight hiccup on collection, resolved swiftly by Cassidy R

Sales

Good communication despite the sales person changing during the process, only slight gripe was for the first time ever in buying a new car it didn't have a full tank of petrol ??????