Loading...

ABOUT Arden Tunbridge Wells

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I think that BMW TW did everything they possibly could to make the customer experience as smooth as possible within the restrictions of the current C-19 guidelines.

Service

Did what was needed. Only negative is that cars are not being washed on return at the moment.

Service

Very efficient service. Staff friendly and polite.

Service

Great service, nice, friendly helpful staff

Service

In addition to the service carried out, the technician was very helpful in replacing the battery in one of the car's key fobs.

Service

Kept to agreed time in spite of additional work needed and went the extra mile to avoid me having a repeat trip. Kept me informed on progress

Service

Efficient

Service

Service went perfectly

Service

No issues, major service on my M4 was carried out on time and to a high standard, the same with the MOT on the same vehicle.

Service

Given the situation that we are in at the moment I think they handled it very well. I felt safe going to the dealership.

Service

Steve Booth and the team gave us excellent service from start to finish

Service

SAME ANSWER AS ABOVE

Service

Great service

Service

Do what they had to do without fuss

Service

same as above you have a first class maintenance team

Service

The service was carried out on time and at the price indicated

Service

Efficient service Great care is taken to implement social distancing and other safety measures.

Service

Very helpful

Service

Booked in efficiently and work completed in less than estimated time

Service

Yes they were great I've been to bmw in Croydon and Eastbourne This was by far a better friendly service

Service

Paul Taylor is terrific. Nice chat very professional and effective.

Service

Helpful, friendly and polite. Kept me up to date with progress

Service

All work was carried out on time and at the quality you would expect.

Service

Everything went smoothly. Mechanic discussed the service with me.

Service

In difficult times the work gave complete satisfaction

Service

Everyone seems to know what thay are talking about. If someone does'nt know something, they find me someone who does know the answer to my query. The professionalism is outstanding.

Service

They were busy but still manège to complete in a reasonable time

Service

Very professional

Service

Very efficient, friendly and competent. Also reasonably priced.

Service

Friendly and helpful staff, work carried out on time.

Service

Nadia was always helpful and went beyond by fulfilling my request for additional external black trim, sourcing and fitting the parts. Collecting the car, it was immaculate and presented under a cover adding to the experience

Sales

I have used BMW at Tunbridge Wells since 2006 even though the dealership has changed ownership I still dealt with a Manager I know who has always dealt with me professionally (Julie Murr)

Sales

Due to Covid-19 the restrictions & The dealership being in a higher tier than my local area and all of that. But to be fair very helpful & very professional.

Sales

The experience was completely different to normal because of Covid restrictions, but the staff still did everything possible to ensure everything went smoothly

Sales

Very satisfied with the service provided within the BMW centre and an online when the centre closed due to government regs. I was kept up to date with all documentation which was dealt with very efficiently online. Click & Collect worked very well.