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ABOUT Arden Tunbridge Wells

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly staff and prompt and efficient service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

I cannot praise the service provided to me by Steven Booth more highly. He is a credit to your organisation and was extremely helpful at all times. A pleasure to work with,

Service

Easily booked in, and resolved my software issue first time. A very smooth and painless experience. A very friendly lady on main reception, and Service Reception staff gave good service by phone.

Service

First class from start to finish. Huge improvement from coopers days.

Service

Problem that I had was sorted out without major fuss.

Service

Again - it's down to an efficient booking system and Steve the service manager - he is excellent

Service

The organising and work was done really well by Greg Gonzalez and Steve Brand. Simple quick, great service!

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your visit by the team. We look forward to seeing you again soon. Kind regards,

Prompt at returning call to say car was ready.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

MOT was done - had a phone call from knowlegable staff member explaining that the issues were.

Service

No issues to complain about

Service

Great communication

Service

Completed the work with the minimum of fuss despite the Covid-19 restrictions

Service

Excellent garage

Service

Happy

Service

Arden have performed to the high standard I expect.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Website booking not working properly but sorted out when I rang. Completed on time. Given price before work carried out. Timely and helpful.

Service

Staff going the extra mile. Steve in Service and Ted in the parts department.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Prompt and friendly reception. Car ready on time.

Service
Thank you for reviewing our BMW service team, they will be happy to hear that you have awarded them with 5 stars and left positive feedback. We look forward to seeing you again.

Covid arrangements in place and my car was ready within the waiting time.

Service

Exceptional service!

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to Arden . we look forward to seeing you again soon. Kind regards

I was a little disappointed that my car wasn't washed if only on the outside due to COVID restrictions but it's not a major gripe just a niggle

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department

No issues

Service

Performed as expected

Service

Always good service and fantastic customer service

Service

It all went very well with no hassle. Very good service

Service

Excellent technician and great communications from him.

Service

As above.

Service

Have always felt welcomed by the Tunbridge Wells team They are very knowledgeable about their products and always try to provide you with what you are looking for

Service

They made everything very easy. Well organised so thank you

Service

Steve on the servicing desk was very helpful.

Service

relatively easy, on-time, and not too expensive

Service

I think that BMW TW did everything they possibly could to make the customer experience as smooth as possible within the restrictions of the current C-19 guidelines.

Service

Did what was needed. Only negative is that cars are not being washed on return at the moment.

Service

Very efficient service. Staff friendly and polite.

Service

Great service, nice, friendly helpful staff

Service

Efficient

Service

Kept to agreed time in spite of additional work needed and went the extra mile to avoid me having a repeat trip. Kept me informed on progress

Service

In addition to the service carried out, the technician was very helpful in replacing the battery in one of the car's key fobs.

Service

Service went perfectly

Service

No issues, major service on my M4 was carried out on time and to a high standard, the same with the MOT on the same vehicle.

Service

Steve Booth and the team gave us excellent service from start to finish

Service

Given the situation that we are in at the moment I think they handled it very well. I felt safe going to the dealership.

Service

SAME ANSWER AS ABOVE

Service

Great service

Service

Slight hiccup on collection, resolved swiftly by Cassidy R

Sales

Good communication despite the sales person changing during the process, only slight gripe was for the first time ever in buying a new car it didn't have a full tank of petrol ??????

Sales

Nadia was always helpful and went beyond by fulfilling my request for additional external black trim, sourcing and fitting the parts. Collecting the car, it was immaculate and presented under a cover adding to the experience

Sales

I have used BMW at Tunbridge Wells since 2006 even though the dealership has changed ownership I still dealt with a Manager I know who has always dealt with me professionally (Julie Murr)