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ABOUT Arden Tunbridge Wells

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

as above. Steve worked really hard to ensure i was happy.

Service

Very efficient, friendly service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

Because the service was excellent and the cleaning of my car was more than satisfactory.

Service

Everything went according to plan on my visit

Service

Best service very professional

Service

Everything covered and explained

Service

Contacted me in advance of MOT test to advise of most appropriate arrival time and then went to great lengths to ensure I was aware that vehicle was ready for collection.

Service

The service was much better than previous visits and my car was ready on time.

Service

Easy booking, prompt service and solid communications. Steve on service reception was personable and efficient.

Service

Great service and good value.

Service

As always I was dealt with efficiently and courteously and I felt confident leaving my car with Arden and in the care of Steve Brand in Service Dept

Service

Staff very friendly and helpful

Service

Polite, friendly and efficient

Service

I deal with Steve Brand, as always get first class service and feedback thanks again Steve

Service

I was kept fully informed by Steve as to the progress of my car and to the areas of concern on the health check. When I finally could collect my car, he happily replaced a wheel nut that was missing. A refreshing end.

Service

Work completed as stated. Car cleaned outside!

Service

steve was very helpful

Service

Service department was all fine.

Service

I have found the service staff very helpful.

Service

Alway treated extremely well and all work carried out to the highest level

Service

Very friendly,

Service

I was able to see the MoT bay from where I sat - the technician was very through, so I was very pleased to get a clean bill of health. In the event the bill for other work ended up slightly less than anticipated, always a bonus.

Service

I can't speak more highly of the staff on the service desk (specifically the two Steve's both having been at this site for a long time) they listen to all the issues raised, give clear understanding of costs and follow up with phone call on progress

Service

Excellent communication

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards,

No problems

Service

Service was correctly delivered with all Necessary work carried out

Service

Would have been 'completely satisfied' but for my on-line service booking not being transferred to the garage service centre. Nevertheless, service staff at the garage undertook the service anyway.

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department.

Really pleased how my M135i was serviced by the team at Arden Tunbridge Wells. Great value too.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards,

Work on the day took slightly longer than expected due to a shortage of technicians, however, was regularly updated on progress as I waited for work to be completed. Thanks to Steve Brand for his attention and help.

Service

Ease of parking at site. Courteous staff. Clear on cost of service.

Service

Really polite staff

Service

Helpful staff

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

Steve Brand is awesome, a real credit to Arden

Service
Thank you for sharing your experience with us, much appreciated! Kind Regards

Very helpful rep on the service desk managed get my car fixed ahead of schedule after it broke down. I needed it urgently to get back home in Scotland.

Service

All went well.

Service

It was made so easy by the staff.

Service

The service I received from Leon was excellent he arranged parts and repair swiftly whilst keeping me fully informed.

Service

Polite efficient service

Service

Friendly, knowledgable team

Service

Because I was fairly satisfied with the service I received.

Service

I live in Hastings and prefer to wait for the service to be done. This I was able to do as the whole country comes out of pandemic restrictions. Keep up the standard of customer care and A1 servicing. I feel safe with your standard of service.

Service

Support for an established customer

Service

Excellent service,I have used bmw for many years, and have always been very happy with the service they provide

Service

Polite and professional

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Jazz is fantastic and an ambassador for BMW and Arden. She is knowledgable and loves the brand.

Service

All done on time and efficiently

Service

because I was satisfied completely

Service

Brake fluid change only plus checkup -- within 2 hour time limit.

Service

Quality service , nice staff

Service

very efficient and well organised

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

Car great and delivered on time. Professional handover and overview of new car.

Sales

Friendly, knowledgable and extremely helpful sales person (Nadia Burton)

Sales

Friendly staff, good advice and pointers given so I ended up with car I wanted

Sales

V helpful sales lady who communicated with me very well during purchasing process

Sales

Everything was explained throughout my journey and I am very pleased with the vehicle Nic kept me informed throughout the whole process

Sales

Felt comfortable

Sales

Nadia was very helpful and let me change the colour right at the last minute.

Sales

BMW centre is clean tidy modern and welcoming, parts helped me buy accessories for installation prior to collection that was seemless (not a great deal of accessories available for the z4 but I understand why)

Sales

Kept up to date by Cassidy and made sure it was smooth

Sales

Just a shame the car didn't have a reversing camera