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ABOUT Arden Tunbridge Wells

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Clear and concise communication from steve.

Service

Always get great service, completely trustworthy

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Because of the effort taken late in the afternoon by Mr Brand to get me back on the road.

Service

service was vgood

Service

Speed, friendliness and professionalism of service

Service

See above - dealership we're helpful in resolving the issue.

Service

Pretty quick turn around.

Service

Given regular updates.

Service

Steve Brand and Gary Wise always look after me and my car. I bought my car from TW 8 years ago and it's a testament to Gary and Steve that my pride and joy always comes back to TW because I know they will look after the car.

Service

Kept me informed and staff very pleasant to deal with

Service

Professional and well organised.as expected.

Service

Good service, understanding staff, helpful and polite.

Service
Thank you for taking the time to leave a review and awarding the team with 5 stars and 10/10 feedback. We look forward to seeing you again soon.

as above really - always friendly and helpful service from Steve

Service
Thank you for reviewing your recent visit to our service department. We are delighted to read that you received the level of service we aim to provide. I will pass your kind comments on to Steve and the team. We look forward to seeing you again.

They accommodated the time I wanted and everything was ready ontime

Service
Thank you for leaving the service department with a 5 star review. We appreciate your feedback and we look forward to seeing you again.

As an ex dealer principal for another franchise, I appreciated how customer focused the staff were. Nice touches with the service reminder call, and the friendliness of the service reception staff.

Service

Cant fault it, the service guy, Steven Brand was exceptionally helpful

Service

All work conducted satisfactorily

Service

Overall good job at an ok price

Service

Bmw have never once let me down when my car goes ( bong ) it's always in within a week and sorted out

Service
Thank you for leaving our BMW service department with great feedback and awarding the team with a 5 star review. It is fantastic to hear that you have been well looked after and I will pass your kind comments on.

Car has had a good all over leaves me feeling safe in your hands

Service

Good and friendly service

Service

Friendly and courteous staff that provided accurate information.

Service

The Arden Tunbridge Wells service advisors are particularly knowledgeable & helpful.

Service
I appreciate you taking the time to write in, and I have passed your comments onto the Service Team.

Staff were excellent and cat was serviced within advised timescale.

Service

Great experience

Service

Very helpful staff.

Service

The vehicles service was completed in under the 2 hour time slot and was returned washed.

Service

Work done on time and I was able to communicate with the service personell

Service

As well as the routine brake fluid service, I requested a check on the a/c system, I was advised the likely duration of the work and kept informed of progress in a timely manner.

Service

It's the team here that look after us. Manager through to service who never over quote & tell you how long you can leave work for. They helped with a rental car last year too. Service team, Cassidy & Clare, Mini are the reasons I return.they care.

Service

Couldnt fault.

Service

Service carried out promptly and on Saturday morning. Friendly service team. All questions answered quickly.

Service

Arden redeemed some of my confidence when they were able to accommodate my service the following day. Service personnel were also helpful: Alan C with technical background, Dave S with technical advice and Leon arranging the next day appointment.

Service

always do a good job and helpful

Service

Steve and the guys at cooper have always given me superb service and kept me well informed as to progress.

Service

as above. Steve worked really hard to ensure i was happy.

Service

Because the service was excellent and the cleaning of my car was more than satisfactory.

Service

Everything went according to plan on my visit

Service

Best service very professional

Service

Very efficient, friendly service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

Everything covered and explained

Service

Contacted me in advance of MOT test to advise of most appropriate arrival time and then went to great lengths to ensure I was aware that vehicle was ready for collection.

Service

The service was much better than previous visits and my car was ready on time.

Service

Easy booking, prompt service and solid communications. Steve on service reception was personable and efficient.

Service

Great service and good value.

Service

As always I was dealt with efficiently and courteously and I felt confident leaving my car with Arden and in the care of Steve Brand in Service Dept

Service

Staff very friendly and helpful

Service

Polite, friendly and efficient

Service

I deal with Steve Brand, as always get first class service and feedback thanks again Steve

Service

Work completed as stated. Car cleaned outside!

Service

I was kept fully informed by Steve as to the progress of my car and to the areas of concern on the health check. When I finally could collect my car, he happily replaced a wheel nut that was missing. A refreshing end.

Service

Service department was all fine.

Service

steve was very helpful

Service

Alway treated extremely well and all work carried out to the highest level

Service

I have found the service staff very helpful.

Service

Very friendly,

Service

I was able to see the MoT bay from where I sat - the technician was very through, so I was very pleased to get a clean bill of health. In the event the bill for other work ended up slightly less than anticipated, always a bonus.

Service

I can't speak more highly of the staff on the service desk (specifically the two Steve's both having been at this site for a long time) they listen to all the issues raised, give clear understanding of costs and follow up with phone call on progress

Service

Our vehicle is a motorbility vehicle and all the process was handled with efficiency care and professionalism with minimum fuss

Sales

Clear, prompt communication. Good expectation management and a pleasure to deal with.

Sales

Excellent - Nadia made the whole experience enjoyable. She's an absolute star and an asset to the company.

Sales

The sales person Cassidy was so so good at her job, I will always refer anyone to Cassidy, she covered every aspect from the first time I met her and placed the order for my 220i gran coupe to the hand over. Absolutely fantastic.

Sales

Courteous, knowledgeable by all staff concerned from reception onwards.

Sales

Nadia and Ross could not have done more. Absolutely first class customer service.

Sales

Car great and delivered on time. Professional handover and overview of new car.

Sales

Friendly, knowledgable and extremely helpful sales person (Nadia Burton)

Sales

Friendly staff, good advice and pointers given so I ended up with car I wanted

Sales

V helpful sales lady who communicated with me very well during purchasing process

Sales

Everything was explained throughout my journey and I am very pleased with the vehicle Nic kept me informed throughout the whole process

Sales

Felt comfortable